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General Conditions of Sale | Retromuscle1000

General Conditions of Sale

Aestheticsynth86 – RetroMuscle – The Golden Era Dream

1. Scope of application

These General Conditions of Sale (GCS) govern sales concluded on the RetroMuscle – The Golden Era Dream site operated by Aestheticsynth86 , EIRL registered in France.
By placing an order on the site, the customer accepts these General Terms and Conditions without reservation.

2. Company identification

  • Company name : Aestheticsynth86
  • Trademark : RetroMuscle – The Golden Era Dream
  • Legal status : Limited Liability Sole Proprietorship (EIRL)
  • Head office : 128 rue la Boétie, 75008, Paris
  • SIRET/SIREN : 88230096500028 - 882300965
  • Email : retromuscle1000@gmail.com

3. Products

The products marketed include ready-to-wear items and accessories .

  • Some products are available immediately, others only for pre-order (indicated on the product sheet).
  • The products offered are described and presented with the greatest possible accuracy.

4. Pre-orders

  • Delivery times : Pre-order products are shipped within 4 to 8 weeks maximum after order confirmation.
  • Management of delays : In the event of a delay exceeding the announced deadlines, compensation of 20% of the amount of the next order will be offered.

5. Orders and payment

  • Order process : The customer selects the products on the site, adds them to their basket, and proceeds to payment. The order is validated upon receipt of this payment.
  • Accepted payment methods : Credit card (via Shopify Payments affiliated with Stripe).
  • Cancellation of orders :
    • Customers can cancel an order (including pre-order) before shipment , free of charge.
    • Once the order has been shipped, no cancellation is possible.

6. Prices and delivery costs

  • Prices are displayed in euros (€), all taxes included (TTC).
  • Delivery costs vary , calculated based on:
    • From the geographical area .
    • From the weight of the products.
  • Delivery is free in France for orders over €100 .

7. Delivery

  • Carriers : Orders are shipped via Colis Privé, DHL, Mondial Relay or Colissimo, depending on the option chosen by the customer.
  • Delivery options :
    • Standard .
    • Relay point .
  • Management of unreceived packages :
    • If the package is returned to the sender due to the carrier, a second shipment will be handled by RetroMuscle.
    • If the customer has not collected their package, the cost of a new shipment will be their responsibility.

8. Return policy and right of withdrawal

In accordance with article L221-18 of the Consumer Code:

  • Customers have a 14-day right of withdrawal from receipt of the product.
  • Conditions for return :
    • The product must be in perfect condition , odorless , and returned in its original packaging .
    • If the product is returned damaged, no refund will be made.
    • In case of damaged packaging, a charge of €10 will apply.
  • Return costs :
    • If the product is defective: the return is at our expense and the customer is fully reimbursed .
    • If the product is not suitable (e.g. wrong size): return costs are the responsibility of the customer .

Exceptions : Personalized or custom-made products are not covered by the right of withdrawal (not applicable here).

9. Guarantees

All products benefit from:

  • From the legal guarantee of conformity (articles L217-4 to L217-14 of the Consumer Code).
  • Of the legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code).

In addition, RetroMuscle offers:

  • High quality textiles.
  • Responsive customer service 7 days a week.
  • Transparency on delivery times.

For any warranty request or complaint, the customer can contact the company via retromuscle1000@gmail.com.

10. Personal data

RetroMuscle is committed to protecting customers' personal data in accordance with GDPR .

  • The information collected is used only for processing orders and managing customer relations.
  • The customer may request the modification or deletion of their data at any time.

11. Limitation of liability

RetroMuscle cannot be held responsible in the event of:

  • Delays due to crises impacting transit, manufacturing, or delivery countries .
  • Delays due to force majeure (natural disasters, strikes, etc.).

12. Dispute Resolution

In the event of a dispute, RetroMuscle favors an amicable solution via a mediator . Failing this, the competent courts will be those of the company's headquarters (France).

13. Modification of the T&Cs

RetroMuscle reserves the right to modify these T&Cs at any time. The applicable conditions will be those in effect on the date of the order.

14. Contact

For any questions or complaints, contact us:

  • Email : retromuscle1000@gmail.com.
  • Customer service available : 7 days a week.