Returns/Refunds Policy

In accordance with article L221-18 of the Consumer Code:

• Customers have a 14-day right of withdrawal from receipt of the product.

Conditions for return

1. Product Condition:

• The product must be in perfect condition, odorless, and returned in its original packaging.

• If it is returned damaged, no refund will be made.

• If the packaging is damaged, a charge of €10 will apply.

2. Product control:

• Upon receipt of the return, a quality check is carried out by us.

• If the product is compliant (unworn, unwashed, in perfect condition):

> The customer can choose between a credit valid on the store or a full refund .

• If the product is non-compliant (degraded, odors, etc.):

> No refund or credit will be given.

Return costs:

• Defective product : The return is at our expense and the customer is fully reimbursed (or benefits from an exchange if desired).

• Product not suitable (wrong size, etc.) : Return costs are the responsibility of the customer.

Return procedure:

• The customer must first contact customer service by email (or via the contact form) to indicate their wish to withdraw or return.

• After acceptance, the product must be returned to the address indicated within the legal period.

Exceptions : Personalized or custom-made products (if applicable) are not covered by the right of withdrawal.