SHIPMENTS ON PAUSE UNTIL FEBRUARY 14 - RETROMUSCLE IS MOVING TO NEW LOCATIONS
FREQUENTLY ASKED QUESTIONS

DELIVERIES

  • As specified on each product page,

    Some references are on pre-order or restock and will be available and shipped only from mid-February.

    Same for exchanges & returns.

    Orders placed between December 6 and early January had 2-month lead times announced in advance on the product pages & confirmation emails.

    You will receive your tracking number by email when it is shipped, it is normal if you do not receive anything between the confirmation and shipping email.

  • If the product received does not match what you ordered,

    Don't panic, just send an email to support via the contact page with your problem + a photo of your package,

    We will send you a return label to make the exchange at our expense.

  • important: A tracking number takes 2 days after shipment to update and send!

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    As specified on each product page above or below the “add to cart” button.
    > Some references are indicated as pre-orders or restocks,

    > Check your order to make sure you have not ordered any pre-ordered or restocked products!

    > If it is in restock, its restocking time will be indicated on the same page, and you will receive your tracking number only when it is shipped.

    > If the product you ordered is listed as available immediately and you have not received a processing notification or tracking number within 3 days of ordering,

    In this case, we invite you to contact us by email with your order number and your request.

  • In France :
    > 48h to 7 working days.

    In Europe:
    > 5 days to 12 working days.

    America / Canada:
    > 14 days to 20 working days

    Asia / Japan:
    > 14 days to 20 working days

EXCHANGES & RETURNS

  • You have a 14-day right of withdrawal from receipt of the product.

    Conditions for return

    1. Product condition:

    • The product must be in perfect condition, odorless, and returned in its original packaging.

    • If it is returned damaged, no refund will be made.

    • If the packaging is damaged, a charge of €10 will apply.

    2. Product control:

    • Upon receipt of the return, a quality check is carried out by us.

    • If the product is compliant (unworn, unwashed, in perfect condition):

    > You can choose between a store credit or a full refund.

    • If the product is non-compliant (degraded, odors, etc.):

    > No refund or credit will be given.

    Return costs:

    • Defective product: The return is at our expense and you will be fully reimbursed (or benefit from an exchange if desired).

    • Unsuitable product (wrong size, etc.): Return costs are the responsibility of the customer.

  • If the product received is defective,

    Don't panic, just send an email to support via the contact page with your problem + a photo of your product,

    We will send you a return label to make the exchange at our expense.