This information is sent automatically when your order's shipping label is printed, but it does not necessarily mean that your package is ready to ship.

This scenario applies when products in your order are awaiting restocking, as indicated on the product pages.

As soon as we receive them, your order will be shipped immediately and you will be notified by email ⚡️

As specified on each product page,

Some references are on pre-order or restock and will be available and shipped without delay upon receipt of replenishment.

You will receive your tracking number by email when it is shipped, it is normal if you do not receive anything between the confirmation and shipping emails.

If the product received does not match what you ordered,

Contact customer service at retromuscle.help@gmail.com

We will send you a return label to make the exchange at our expense.

Important: A tracking number can take 2 days after shipment to update and be sent!

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As specified on each product page above or below the "add to cart" button.
> Some references are indicated as being on pre-order or back in stock,

> Check your order to make sure you haven't ordered any pre-order or back in stock products!

> If it's back in stock, its replenishment time will be indicated on the same page, and you will only receive your tracking number when it ships.

> If the product you ordered is indicated as immediately available and you have not received a processing notification or tracking number within 3 days of ordering,

In this case, we invite you to contact us by email with your order number and your request.

In France :
> 48h to 7 working days.

In Europe:
> 5 days to 12 working days.

America / Canada:
> 14 days to 20 working days

Asia / Japan:
> 14 days to 20 working days

You have a right of withdrawal of 14 days from the date of receipt of the product.

Conditions for returns

1. Product condition:

• The product must be in perfect condition, odor-free, and returned in its original packaging.

• If it is returned damaged, no refund will be issued.

2. Product inspection:

• Upon receipt of the return, a quality control check is carried out by us.

• If the product is compliant (not worn, not washed, in perfect condition):

> You can choose between an exchange, a refund, or a gift card.

• If the product is non-compliant (damaged, odors, etc.):

> No refund or credit will be granted.

Return costs:

• Defective product: The return is at our expense, and a new product is sent as a replacement.

• Product not suitable (wrong size, etc.): Return costs are borne by the customer.

If the product received is defective,

Contact customer service at retromuscle.help@gmail.com

We will send you a return label to exchange it at our expense.